Effective July 2021
We collect, hold, use and disclose your personal information to carry out our business functions of providing our products and services to you through your use of our Website or other interaction with us (together, the “Purposes”). These include:
- providing you with our products and information about our products;
- delivering our customer programs, including:
- Nutrimetics parties;
- Our newsletters; and
- Our rewards programs;
- conducting sales and marketing activities through channels such as:
- Shopping Centres;
- Competitions; and
- conducting our general business operations, including to:
- Research and development of new products and services
- Manage our sales consultants and those interested in becoming Sales Consultants;
- Investigate and resolve any complaints or issues which you have with our products or services; and
- Respond to your enquires received via our website, our Customer Service or our Sales Consultants; and
- Complying with any applicable laws.
If you provide incomplete or inaccurate information, or choose not to provide any information, we may not be able to provide you with the services you are seeking.
Personal Information Collected
We collect personal information about you when you give it to us by: ordering our products; filling out a form and submitting it to us via mail, online or through one of our consultants; calling our customer service telephone line; signing up for one of our email newsletters, contests, surveys or other events; or joining, or applying to join, as one of our consultants.
The nature of personal information collected and maintained by Nutrimetics depends on your relationship with us and typically comprises your name, billing and shipping address, age, account number, contact details (including phone, fax and e-mail), credit card information, purchase information (including date, amount and products), sales and sponsoring history, earnings from Nutrimetics activity history.
To enable some of the features and functionality on our Website, you may need to permit us to place cookies on your device. You can remove or block cookies by using the settings in your browser, but it may affect your ability to use our Website.
This information on its own does not identify an individual but it does provide Nutrimetics with statistics that we can use to analyse and improve our Website.
Your personal information may be collected by us and/or disclosed to us by our contractors, agents and service providers, commercial partners whom we engage to perform services on our behalf, our affiliates and other third parties necessary for the provision of our products and services.
We may collect your personal information from publicly available sources.
We do not collect information about anyone’s political or religious beliefs, ethnic background or sexual preferences.
Use and Disclosure of Personal Information
If we need to transfer your personal information to a third party recipient outside of New Zealand in connection with one or more of the Purposes, then you consent to the disclosure of your personal information to the third party recipient provided that Nutrimetics ensures that the overseas recipient is a participant in a prescribed binding scheme for international disclosures of personal information and/or is located in a country that provides comparable safeguards to New Zealand’s privacy laws. If not, then Nutrimetics will take reasonable steps to ensure that the overseas recipient is required to protect your personal information in a way that, overall, provides comparable safeguards to those required under the applicable privacy laws. Examples of these steps include a written agreement between us and the overseas recipient or making reasonable enquiries regarding the data protection standards of the country in which the overseas recipient is located.
Nutrimetics will not:
- To sell, rent or trade your personal information; and
- Disclose information about you unless the disclosure is in accordance with applicable law, including where:
- The disclosure is required by law (for example New Zealand IRD have the power to order us to disclose information on your account/s);
- The disclosure is authorised by law (e.g. to protect our interests or where we have a duty to the public to disclose); or
- you have consented to our disclosing the information about you.
Personal Information Security
Nutrimetics is committed to keeping the personal information you provide us secure and we will take all reasonable precautions to protect your personal information from loss, misuse or alteration. We use a variety of security measures to protect your personal information, including encryption and authentication tools.
We cannot, however, guarantee the security or confidentiality of the information which you provide to us and you are responsible for ensuring that your passwords and account information remain secure.
Access to and Correction of Personal Information
You have the right to request access to personal information we hold about you by contacting our Customer Service team via email email@example.com or phone 1800 802 151 (Aust) or 0800 403 503 (NZ).
Our goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, complete or up-to-date, please contact us via email firstname.lastname@example.org or phone 1800 802 151 (Aust) or 0800 403 503 (NZ) and we will use all reasonable efforts to correct the information.
If you wish to complain about how Nutrimetics has handled your personal information (including if you think there has been a breach of applicable privacy laws, you can contact our privacy officer at email@example.com
When you contact us with your complaint, please include:
- Your name;
- Consultant number;
- Address and/or email address;
- The nature of your complaint; and
- Any other information which will assist us in resolving your complaint.
We will acknowledge your complaint as soon as practicable after receiving your correspondence or email. We will also let you know the next steps in dealing with your complaint. You may also make a complaint to the Office of the Australian Information Commissioner if you are in Australia or the New Zealand Office of the Privacy Commissioner if you are in New Zealand. if you are not satisfied with how we have handled your complaint.
Promotional Material via e-mail – opt out
We acknowledge and respect our user’s choice to opt out of Nutrimetics' marketing communications activities. Should you decide you no longer wish to receive marketing or promotional materials via email from Nutrimetics, please contact us at firstname.lastname@example.org and provide your name, address and account numbers or follow the instructions in any communication you receive to unsubscribe from our contact list.
Changes to this Policy
Contact Us about Privacy